1. Eligibility
You must be at least 18 years old (or the legal age in your jurisdiction) to use this platform.
2. User Accounts
- Users must provide accurate and complete information
- You are responsible for maintaining account confidentiality
- Mediknowl is not responsible for unauthorized account access
3. Use of the Platform
You agree not to:
- Violate any applicable laws
- Upload harmful, abusive, or misleading content
- Attempt to hack or disrupt platform services
- Share or resell course access without authorization
4. Courses & Educational Content
- All courses are for educational purposes only
- Mediknowl does not guarantee exam success, job placement, or certifications unless explicitly stated
- Course content may be updated, modified, or removed at any time
5. Payments & Subscriptions
- All prices are displayed at checkout
- Payments are processed through secure third-party providers
- Refunds, if applicable, are governed by the refund policy displayed during purchase
6. Intellectual Property
All website content, including videos, text, graphics, logos, and course materials, is the intellectual property of Mediknowl or its licensors and may not be copied or redistributed without written permission.
7. Termination
We reserve the right to suspend or terminate accounts that violate these Terms without prior notice.
8. Limitation of Liability
Mediknowl shall not be liable for:
- Indirect or consequential damages
- Loss of data, revenue, or learning progress
- Service interruptions beyond reasonable control
9. Governing Law
These Terms shall be governed by the laws of India, with applicable international data protection regulations respected.
10. Changes to Terms
We may revise these Terms at any time. Continued use of the platform indicates acceptance of updated Terms.
11. Contact
Support Policy
Mediknowl Support & Help Center
We’re here to help you make the most of Mediknowl.
📩 Support Channels
- General Support: support@mediknowl.com
- Technical Issues: techsupport@mediknowl.com
- Billing & Payments: billing@mediknowl.com
⏱️ Response Time
- Standard queries: 24–48 business hours
- Critical technical issues: Within 12 business hours
❓ Support Coverage
- Account access and setup
- Course enrollment issues
- Payment and subscription concerns
- Technical platform errors
🚫 Support Limitations
- One-on-one tutoring
- Medical, legal, or professional advice
- Exam-specific coaching