1. Information We Collect
a. Personal Information You Provide
- Full name
- Email address
- Phone number
- Account login credentials
- Billing and payment information
- Educational details (if submitted)
- Messages sent via contact or support forms
b. Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Pages visited and session duration
- Cookies and tracking data
2. How We Use Your Information
We use your information to:
- Create and manage user accounts
- Deliver courses, certificates, and LMS features
- Process payments and subscriptions
- Communicate updates, notifications, and support responses
- Improve platform performance and user experience
- Comply with legal and regulatory obligations
3. Cookies & Tracking Technologies
Mediknowl uses cookies and similar technologies to:
- Remember user preferences
- Analyze website traffic
- Improve platform functionality
You may disable cookies in your browser settings; however, some features may not work correctly.
4. Legal Basis for Processing (GDPR)
We process personal data based on:
- User consent
- Contractual necessity
- Legal obligations
- Legitimate business interests
5. Data Sharing & Third Parties
We may share data with:
- Payment gateways
- Analytics providers
- Hosting and cloud service providers
- Government or legal authorities when required by law
We do not sell personal data.
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Your Privacy Rights
GDPR (EU Users)
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent at any time
- Data portability
CCPA (California Users)
- Know what personal data is collected
- Request deletion of personal data
- Opt out of data selling (we do not sell data)
- Non-discrimination for exercising your rights
Requests can be sent to support@mediknowl.com
8. Data Security
We use industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Mediknowl does not knowingly collect personal information from children under the age of 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.